The business environment in Ireland in 2011 is a very different place then it was just a few years ago. Companies are actively competing for business through better customer service and attractive pricing. Retaining your existing customer base is the name of the game and you would be amazed what you get simply for asking.
A recent call to a leading Satalite TV provider went like this:
FS- Im interested in cancelling my account, one of your competitors is offering a great deal.
Agent- If you stay put we can offer you 25% off your bill for 6 months?
FS- To be honest its worth it for me to move
Agent- One moment we might have another offer available.....taps at computer....ok, we can give you 50% off your bill for 6 months and then 25% off your bill for a further 6 months.
With the one call hundreds of euro was saved over a year. Another example with another service provider:
FS- I have been a customer of yours for 5 years and would like you to reduce your bill
Agent- Ok i can give you €5 off your bill every month as a valued customer.
Dont ask, dont get.
FS
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